GSI by Foncia Valmorel Les Avanchers-Valmorel

Malheureusement toute la semaine a été gâché par des voisins qui sont arrivés en milieu de semaine et qui nous ont pourris la vie.

Lors de notre arrivées les assiettes et couverts étaient très sales donc nous avons supposé que le lave vaisselle ne fonctionnait pas.., micro-ondes défaillant, absence de four malgré la présence de plat à four, la nappe de table est à changer car d'un aspect très sale, la moquette franchement pas très agréable pour les personnes ayant des allergies... Le canapé/lit était d'un inconfort terrible car très bruyant et très inconfortable surtout quand il faut récupérer après une journée de ski... Et pour finir, il est impossible de régler la température. Il faisait beaucoup trop chaud dans le logement. Appartement bien exposé, le balcon est sympa, facile d'accès aux pistes de ski proches, bien équipé en vaisselle et plutôt insonorisé, les matelas des lits superposés était confortables. Rapport qualité/prix discutable.

We arrived late following the instructions provided by management, but our journey was significantly delayed due to a train accident. Upon arrival, no assistance was offered to help us secure a cab to our cabin. Instead, management simply stated, "We hope you can get a taxi." Struggling to find transportation, we nearly got hit by a car while attempting to walk to the chalet—a daunting and dangerous task under the circumstances. Eventually, a local informed us about a bus that could take us closer to our destination. Even then, we had to carry our luggage through the mountain terrain to reach the chalet. Upon arrival, we discovered there were no basic supplies: only a bag of towels, with no toilet paper, soap, or essentials for even the first night. This was on December 30th. When we contacted management, we were advised to return to the top of the mountain to get the supplies ourselves. We attempted to do so on January 1st, only to find the facility closed. At no point did anyone offer to bring supplies to our cabin. We were ultimately forced to go into the village and purchase our own essentials. The issue here is not about having to buy supplies but the complete lack of compassion and care from management. As non-native speakers, we were given incorrect instructions and left to navigate a stressful and unsafe situation with no support. This disregard for our well-being and experience is deeply disappointing